Your website journey doesn’t stop with the build. By signing up for a website maintenance plan, we can ensure that your website adheres to the best practices and receives regular maintenance whenever updates are available.
Get your website professionally maintained by our web developers.
Website Updates
Nothing is static online. Technology is constantly evolving, so you need to ensure that your website is always up to date. At DigiGround, we will protect your website by running updates as they are released.
Health Check
We will perform regular website health checks to keep your website protected from all vulnerabilities. We will perform scans for malware, update software and resolve errors so that your site is secure, fast and strong.
Comprehensive Support
Signing up for our website maintenance means that we’ll take care of all your website needs, like domain names and security. No need to call three different companies when something goes wrong with your site!
Ongoing Website Maintenance Plans
If you don’t have the resources or time to keep your website secure and well-maintained, you can rely on DigiGround to take care of all your website assets. We apply necessary updates to keep your website performing optimally and to protect it from malware and vulnerabilities. Our web developers will make fixes to issues, fine tune your site’s performance, provide weekly backups, monitor security, manage data recovery and provide regular website reporting.
Monthly
plan*
$850/mo
ex GST
Payable monthly
in advance
1 hour per week support
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
Testing of functions and pages on the site
-
Uptime Monitoring
-
99.9% average uptime
-
Scheduled bug fixes and improvements
-
Report of completed support
-
Maximum of 5 hours per month of technical support and maintenance
Quarterly
plan
$800/mo
ex GST
Payable every 3 months
in advance
1 hour per week support
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
Testing of functions and pages on the site
-
Uptime Monitoring
-
99.9% average uptime
-
Scheduled bug fixes and improvements
-
Detailed monthly report of completed support and time used
-
Maximum of 5 hours per month of technical support and maintenance
Bi-Annual
(most popular)
$750/mo
ex GST
Payable every 6 months
in advance
2 hours per week support
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
Testing of functions and pages on the site
-
Uptime Monitoring
-
99.9% average uptime
-
Scheduled bug fixes and improvements
-
Detailed monthly report of completed support and time used
-
Monthly rollover of unused hours
Annual
plan
$700/mo
ex GST
Payable every 12 months
in advance
2 hours per week support
Ongoing Maintenance
-
Access to online ticketing system
-
Daily backups of database
-
Basic security and patch updates
-
Testing of functions and pages on the site
-
Uptime Monitoring
-
99.9% average uptime
-
Scheduled bug fixes and improvements
-
Detailed monthly report of completed support and time used
-
Monthly rollover of unused hours
Includes
Weekly maintenance standard processes are below and any remaining time can be used in ad-hoc development requests to a maximum of your monthly available hours.
– Localised backups of your website – We download a local backup of the site and store it for one month. Most servers have automatic backups but these can take an extended time to recover. Localised downloaded backups can usually have your website back up and running in 15 minutes (depending on website size) which will allow us to do a full recovery over time (applies only to websites not hosted with DigiGround).
– Apply all available security updates of CMS, Plugins and Themes – It’s not just the CMS that needs to be updated. Themes and plugins also have security loopholes that need to be closed. These also need to be kept up to date to match the current CMS functions.
– Testing of all functions and pages on the site – This is determined with you and it depends on how much time you want to use in your weekly hour. We can test forms, shops, or other functions as a user.
– Monitoring of website for downtimes – We add your site to our 24 hour monitoring software. If your website goes down, it sends a message to all our web administrators. If it hasn’t gone back up in 15 minutes, we kick into gear and start investigating. You can also opt in to be included in these notifications for a small additional fee ($20/month per person)
– Any updates as requested by the client within the outlined time period each week – Ad Hoc requests that can be completed within the allocated support hours.
– Maintenance to be completed Wednesdays weekly
– All maintenance requests must be submitted via our online ticketing system
– Any additional costs associated will be communicated to the client and work will not go ahead without written approval
