Your mobile app journey doesn’t end when your app is launched to the App Store and/or Google Play Store. You need to monitor it on a regular basis to ensure the long-term success of your app. DigiGround can provide ongoing app maintenance and support for your web or mobile application.
We’ll look after your app so you can focus on growing your business.
Software Support
Operating system and browser updates are released regularly, and new devices are always being launched. We’ll update your software to keep it abreast with changing systems and environments that may impact on your app’s performance.
System Maintenance
DigiGround will monitor your system performance to ensure optimal uptime. We will also help you with any software issues that arise, such as source code issue resolution, performance control and new functionality realisation.
Security and Backup
DigiGround prioritises the security of your app. We’ll apply version updates and security patches as they’re released. Our team can provide hourly, daily or weekly backups according to the level of your app maintenance plan.
Ongoing Mobile App Maintenance Plans
Our dedicated software development company Sydney will be on alert to handle and detect downtime, bugs and system updates if and when they arise. We offer smart and comprehensive plans that cover all aspects of app maintenance, including app testing, performance tuning and optimisation, versioning, source code backup and database backup. We also offer flexible cloud hosting services to keep your app up to date and running smoothly. Whatever your requirements, we can help you choose the right maintenance services for your app.
Monthly
plan*
$1,500/mo
ex GST
Payable monthly
in advance
5 hours of support
per month
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
99.9% average uptime
-
Scheduled bug fixes**
-
Report of completed support
-
Maximum of 5 hours per month of technical support and maintenance***
Quarterly
plan
$1,300/mo
ex GST
Payable every 3 months
in advance
5 hours of support
per month
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
99.9% average uptime
-
Scheduled bug fixes**
-
Maximum of 5 hours per month of technical support and maintenance***
-
Detailed monthly report of completed support and time used
Bi-Annual
(most popular)
$1,200/mo
ex GST
Payable every 6 months
in advance
Extra Hours
6 hours of support
per month
Ongoing Maintenance
-
Access to online ticketing system
-
Weekly backups of database
-
Basic security and patch updates
-
99.9% average uptime
-
Scheduled bug fixes**
-
Maximum of 8 hours per month of technical support and maintenance***
-
Detailed monthly report of completed support and time used
-
Monthly rollover of unused hours
-
Can use unused rollover support hours for new design or development work on an existing app
Annual
plan
$1,000/mo
ex GST
Payable every 12 months
in advance
Double the hours
10 hours of support
per month
Ongoing Maintenance
-
Access to online ticketing system
-
Daily backups of database
-
Basic security and patch updates
-
99.9% average uptime
-
Scheduled bug fixes**
-
Maximum of 10 hours per month of technical support and maintenance***
-
Detailed monthly report of completed support and time used
-
Monthly rollover of unused hours
-
Can use unused rollover support hours for new design or development work on an existing app
Optional add-ons
- Website Maintenance
- Server Management and Maintenance
- Scalable app hosting management
- Managed Website Hosting
* Minimum commitment required for monthly support arrangement of 3 months. All support and maintenance agreements are subject to our terms
and conditions.
** What constitutes a bug as opposed to a change in function will be determined by DigiGround. Anything outside general maintenance will be scoped
and quoted prior to work being commenced. All quotes must be approved in writing.
*** Includes only updates and support for existing features and designs, any new features will need to be quoted as a separate project.
